Refund & Billing Policy

This Refund & Billing Policy ("Policy") explains how subscription billing, cancellations, refunds, top-up purchases, and payment disputes are handled for Colony, operated by The Coast Global Inc., a Delaware corporation ("Colony," "we," "our," or "us").

By purchasing a paid plan, seat, top-up, or other paid feature, you agree to this Policy in addition to our Terms of Service.

Colony currently offers the following plans:

Paid plans may be billed monthly or annually. Annual subscriptions receive a 20% discount compared to the equivalent monthly pricing.

Colony does not offer a free trial period.

Customers may use the free tier to evaluate the platform before purchasing a paid subscription.

You may cancel your subscription at any time through your account billing settings.

When you cancel:

• •Your subscription remains active until the end of the current paid billing period;
• •You will not be charged for future renewal periods;
• •Access to paid features continues until the current billing period expires; and
• •No prorated refund is provided for unused time remaining in the billing period.

This applies to both monthly and annual subscriptions.

For annual subscriptions, we will send a reminder email in advance of each renewal date to the billing contact on file, so that you have an opportunity to cancel before the renewal charge is processed if you no longer wish to continue.

Except as expressly stated in this Policy or required by applicable law, all payments are final and non-refundable.

This includes, without limitation:

• •Monthly subscription fees;
• •Annual subscription fees;
• •Seat purchases;
• •Seat renewals;
• •Forager premium seat purchases;
• •Upgrade charges;
• •Add-on purchases; and
• •Any unused portion of a billing period.

By purchasing an annual subscription, you acknowledge that you are purchasing a prepaid 12-month subscription term and that the applicable fee is non-refundable except as expressly provided in this Policy or required by applicable law.

Colony does not offer a money-back guarantee.

If you are a consumer located in the European Union or United Kingdom, you would otherwise have a statutory right to withdraw from a distance contract for digital services within 14 days without giving a reason. Dodo Payments' checkout flow requires you to provide clickwrap consent confirming your request for immediate access to the Services before completing your purchase. By providing that consent, you expressly request that we begin providing the Services immediately, and you acknowledge that you thereby lose your right of withdrawal once the Services have been fully performed, or waive it to the extent the Services have been partially performed, in each case in accordance with the applicable implementing legislation in your jurisdiction.

Colony will issue a refund automatically in the following circumstances:

6.1 Duplicate Charges

You were charged more than once for the same transaction due to a billing or processing error.

6.2 Billing Errors

We incorrectly charged an amount that does not match the pricing or billing terms presented at the time of purchase.

6.3 Unauthorized Charges

A charge was made without your authorization and our investigation confirms that the charge was not initiated by you or an authorized user of your account.

To request review of an unauthorized charge, you must contact us promptly and provide any information reasonably requested to investigate the issue.

For circumstances not listed above, Colony may, in its sole discretion, provide a partial or full refund.

Examples may include:

• •Exceptional service disruptions;
• •Accidental duplicate seat purchases that do not qualify as automatic duplicate charges;
• •Other extraordinary circumstances reviewed by our support team.

Any discretionary refund:

• •Is provided voluntarily;
• •Does not create an obligation to provide refunds in similar circumstances in the future;
• •Does not establish a course of dealing or precedent; and
• •May be granted or denied at Colony's sole discretion.

8.1 Upgrades

Plan upgrades and additional seat purchases take effect immediately.

Charges for upgrades are prorated based on the remaining time in the current billing cycle.

8.2 Downgrades

Downgrades, seat removals, and removal of Forager premium seats take effect at the start of the next billing cycle.

No refund or credit is provided for the unused portion of the current billing period.

Colony may offer Heavy AI Action top-ups as one-time purchases separate from subscription plans.

Heavy AI Action top-ups:

• •Are not subscriptions;
• •Are charged separately from recurring subscription fees;
• •Become available immediately after purchase;
• •Are non-refundable once any portion has been consumed;
• •May roll over for one (1) additional month if unused during the original billing period; and
• •Expire automatically after the rollover period if not used.

Unused or expired actions have no cash value and are not redeemable for refunds, credits, or transfers.

Certain Early Access customers may receive a Founding Rate Lock that preserves promotional pricing for 12 months from the original signup date.

The Founding Rate Lock is:

• •Personal to the original subscribing account;
• •Non-transferable;
• •Available only while the qualifying subscription remains continuously active.

If a qualifying subscription is:

• •Canceled,
• •Terminated for non-payment,
• •Suspended following a chargeback, or
• •Otherwise discontinued,

The Founding Rate Lock is permanently forfeited and cannot be reinstated through re-subscription or account recreation.

The Student plan requires ongoing verification of eligibility through a valid .edu email address or other approved student verification method.

If:

• •Verification cannot be completed,
• •Verification expires,
• •Eligibility is no longer satisfied, or
• •Verification information is determined to be false or misleading,

Colony may:

• •Revoke Student plan eligibility,
• •Convert the subscription to the applicable standard pricing tier, and
• •Charge future billing cycles at the standard rate.

No refund or credit will be provided for discounts previously received while the Student plan was active.

If a recurring payment fails, Colony may retry the charge using the payment method on file.

If payment remains unsuccessful for seven (7) days after the initial failed payment:

• •The affected workspace will be placed in read-only mode;
• •Users will retain access to view existing workspace content and the knowledge store;
• •Editing, creation, and other paid functionality may be suspended until payment is successfully resolved; and
• •No workspace content will be deleted solely because of the payment failure during this read-only period.

This read-only status is intended to preserve customer access to existing information while outstanding billing issues are resolved.

Before initiating a chargeback with your bank or payment provider, we strongly encourage you to contact Colony Support so that we can attempt to resolve the issue directly.

If a chargeback is initiated:

• •The associated workspace may be immediately suspended;
• •Any Founding Rate Lock or promotional pricing associated with the account will be forfeited;
• •Access to paid Services may be restricted while the dispute is under review; and
• •Colony reserves the right to refuse future service to accounts associated with abusive, fraudulent, or repeated chargeback activity.

If a chargeback is resolved in Colony's favor, restoration of service may require payment of all outstanding amounts and any applicable fees incurred as a result of the dispute, where and to the extent such fees are permitted by applicable law.

See also Section 10 (Founding Rate Lock), which is forfeited upon a chargeback, and Section 14 (Scout Affiliate Commission Clawbacks), which applies where a chargeback relates to a purchase that generated a Scout affiliate commission.

If a purchase that generated a Scout affiliate commission is subsequently:

• •Refunded,
• •Reversed,
• •Subject to a charge back; or
• •Determined by Colony to be fraudulent or otherwise invalid,

Any associated affiliate commission may be reversed, withheld or clawed back in accordance with the applicable Scout Program Terms.

This provision is intended to ensure consistency between this Refund Policy and the Scout affiliate program Terms. In the event of any inconsistency relating to affiliate commissions, the Scout Program Terms shall govern.

Payments for Colony are processed by Dodo Payments, which acts as our Merchant of Record.

As Merchant of Record, Dodo Payments is responsible for:

• •Processing payments;
• •Collecting and remitting applicable sales tax, VAT, GST, and similar indirect taxes;
• •Handling payment disputes and chargebacks with the applicable card network or bank, and any associated processing fees; and
• •Handling certain payment-related compliance obligations.

This is separate from, and does not replace, Colony's own right under Section 13 (Chargebacks and Payment Disputes) to suspend a workspace, revoke promotional pricing, or refuse future service in response to a chargeback, regardless of how the underlying payment dispute is resolved with Dodo Payments.

Your purchase may therefore be subject to Dodo Payments' Buyer Terms and payment processing requirements, which may apply in addition to this Policy.

Nothing in this Policy is intended to limit any non-waivable rights you may have under applicable consumer protection laws or under Dodo Payments' obligations as Merchant of Record.

If you believe you were charged incorrectly or have a billing-related question, please contact us before disputing the charge with your bank.

To help us investigate your request, please include:

• •The email address associated with your Colony account;
• •The date of the charge;
• •The amount charged;
• •The last four digits of the payment method (if available); and
• •A brief description of the issue.

Colony may update this Refund & Billing Policy from time to time to reflect changes to our pricing, billing practices, Services, legal obligations, or operational requirements.

Material changes will be communicated through appropriate channels, such as our website, in-product notifications, or email where appropriate.

The "Last Updated" date at the top of this Policy indicates when the current version became effective.

Your continued use of paid Services after the effective date of an updated Policy constitutes acceptance of the revised Policy.